- When a Return or Refund May Be Accepted
Orders are normally final and cannot be returned, refunded, or exchanged. Exceptions will only be considered in the following cases:- The customer was sent an incorrect product.
- The item delivered is different from the specifications, features, description, or other product details displayed on the website.
- The product is found to be spoiled, damaged, or defective when delivered.
- The delivery was not completed within the period stated in the company’s Shipping Policy.
- Proof Required for Refund Applications
Customers requesting a refund must submit adequate evidence, including:- A full and uninterrupted unboxing recording, beginning with the unopened parcel and clearly showing the shipping label, packaging, and contents.
- A video demonstrating the product’s first use, where relevant.
- Applicable photos, order information, or other supporting materials requested by the company.
- Deadline for Submission
Any request for a return or refund must be emailed to dockurban@outlook.com within 24 hours of receiving the product. - Non-Compliant Requests
Requests received beyond the 24-hour deadline, or requests that fail to include the required evidence, will not be considered or approved.
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